To check the status of your order please click here.

For order modifications or to cancel a newly placed order please email us at orders@victrola.com. Please be sure to include your order # in the email. 

For general product information and or inquiries, please contact our customer support team at support@victrola.com.

Customer Service/Technical Support (877) 483-2497
Monday - Friday, 10am - 6pm

To submit a Technical Support request please click here.

We offer a 30-day money back guarantee on all products that have been purchased from us directly. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by us. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. Shipping cost is not refundable and returns must be shipped prepaid by the customer. To set up a return for refund please email returns@victrola.com. Please be sure to include your order # and reason for returning in your email.

PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy at Victrola.com.

 

PAYMENT METHODS
Victrola.com accepts most major credit cards including Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. 

 

PROBLEMS ORDERING ONLINE
If you experience technical problems while ordering online, please contact orders@victrola.com.

 

SHIPPING
Most orders shipped from our Distribution Center will arrive within three to seven business days from receipt of your order. All orders will ship via UPS with shipping options to include UPS Ground, UPS Three-Day Select, UPS Second Day Air, UPS Next Day Air Saver, UPS Second Day Air A.M., UPS Next Day Air, UPS Next Day Air Early A.M. We regret to inform you that we are unable to deliver to PO Boxes and/or APO/FPO military addresses at this time. Please provide a physical street address to ensure that your items are delivered in a timely manner.

 

TRACKING ORDERS
We are pleased to offer online package tracking for orders that have already shipped from our warehouse. To access package tracking, please click here. If you need additional assistance, contact orders@victrola.com.